What should a cashier do if a customer brings an item with a security tag?

The cashier must follow the system prompt and remove the tag physically to complete the sale properly.

How should a cashier process a gift voucher during checkout?

The cashier verifies the voucher, scans items, applies the discount, and records the voucher usage in the system.

What is the procedure if a customer requests an invoice for their purchase?

The cashier collects the customer’s business details and forwards them to the head cashier or accountant to issue the invoice.

9. Cashiers / Trading (Step 5)

Description

This section provides a detailed guide for cashiers during the trading phase of the event. It covers preparation and training, including early arrival, system logins, and step-by-step sales procedures. Instructions are provided for both regular sales and sales with discounts, including how to scan items, handle gift vouchers, process card/cash payments, and manage invoice requests. It also outlines what to do in special cases (e.g., old barcodes, security tags, system errors) and emphasizes the importance of accurate financial reconciliation and legal documentation. Finally, it details the responsibilities of the head cashier, including staff coordination, equipment oversight, cash handling, and communication with partners.